Help Desk Information

Help Desk

Help Desk assistance for all First 5 California data systems is available to users through the F5System Support Help Desk via e-mail and telephone.

Phone: 916-263-1323
Hours: 8 am to 5 pm (PST), Monday - Friday
(Unavailable on California State holidays)

Please contact the Help Desk to:

  • Add a new user account
  • Change or inactivate a user account
  • Request system support
  • Report a system problem
  • Reset a password
  • Report a security incident
  • Request additional training
  • Request technical assistance
  • Give feedback, share concerns, and suggest enhancements
  • Check on the status of a Help Desk ticket

  • When requesting assistance from F5System Support, be sure to include specific details regarding the nature of your request. When submitting your request, clearly identify which First 5 California data system you are referencing. If your issue or request cannot be resolved immediately, F5System Support Help Desk will provide you with a response within two business days.

    New User Form

    To request access to the CARES Plus Data System or the Annual Report System, please complete and submit the New User Form. Please submit this form and the required confidentiality agreement to First 5 California by fax at 916-263-1360 or by e-mail to . For instructions on completing the new user account form, please click here.